Please call 0262957072 in our trading hours and speak with one of our friendly therapists, they can help you choose the right treatment or you can use our online booking tab. We advise to secure an appointment with us, we do require credit card details for treatments valued at $85+ or gift certificate details if applicable upon booking. Nothing will be charged unless you fail to show on the day or cancel within 24hrs. Please note without this information we cannot make a reservation for you.
What if you need to cancel or re-shedule?
As treatments times are especially reserved for you, we request 24 hours notice if you need to re-shedule or cancel an appointment. Cancellation fees apply if you fail to show or cancel within 24 hours of the appointment. (Fees: No Show 100% value of appointment & cancel on the day/within 24hrs 50% value of the appointment.)
When do you arrive for you spa reservation?
We request you arrive at least 15 minutes prior to your appointment to allow yourself time to change & for first time clients this allows you to complete any essential consultation forms.
What if you are late for my appointment?
Arriving late will unfortunately limit the time of your treatment & your payment will remain unchanged . Ensure you arrive on time to experience the total benefits of your treatment.
OTHER THINGS YOU NEED TO KNOW
We will provide everything necessary for you to enjoy your treatment with us. However you may wish to bring a swimming costume for spa facilities & thongs if your having a pedicure. During treatments underwear or disposable underwear must be worn.
H2O Spa is a place of relaxation; To ensure the everyone enjoys their treatment it is essential that all MOBILE PHONES ARE TURNED OFF when entering the spa.
Please Note: The salon does not have facilities to cater for children. If you wish to bring your child, please notify a staff member when you make your booking so we can ensure that there are no other relaxation treatments occurring at the same time.