BOOKING POLICY -
Please read below our booking policy before booking
Bookings: ALL BOOKINGS $50+ or 20min+
We do require credit card details on booking, if they are not provided within 48hrs of
your booking request, your pencilled in appointment will be deleted. You can provide
he details in the message box at the end of your online booking, send us an email, phone
them through. Nothing will be charged unless you fail to show on the day or cancel within
24hrs. We will not be able to accept your booking unless we are provided with these details.
Unfortunately, YES we do need to secure appointments as we have had fake bookings
and no shows.
Gift Certificate Bookings
We do require Gift Certificate Number on booking. Please provide the certificate number
in the message box at the end of the online booking. Your booking will not be accepted
without these details. If you fail to show to your appointment, the gift certificate is forfeited.
What if you need to cancel or re-shedule?
As treatments times are especially reserved for you, we respectfully ask for 24 hours notice if you need to re-shedule or cancel an appointment. Cancellation fees apply if you fail to show or cancel within 24 hours of the appointment.
(Fees: No Show 100% value of appointment & cancel on the day/within 24hrs 50% value of the appointment.)
If you have returned from any hot spots or are presenting with any flu like symptoms please do not book with is for 14 days. If you arrive to your appointment with flu like symptoms you will be turned away and charged a full appointment fee.
When do you arrive for you spa reservation?
We request you arrive at least 5 minutes prior to your appointment if you are a new client. This will allow yourself time to change & for first time clients this allows you to complete any essential consultation forms.
What if you are late for my appointment?
Arriving late will unfortunately limit the time of your treatment & your payment will remain unchanged. Ensure you arrive on time to experience the total benefits of your treatment.