We are working with some new COVID-19 timing restrictions. You will recieve a confirmation SMS when your booking is confirmed or if it conflicts with other treatments in our system one of our friendly therapist will be in contact with you ASAP.
UPDATED 23rd February 2021:
Although restrictions are easing, ours are not. We are in close contact with people and pride ourselves in specialising in treating people with compromised immune systems & we take protecting our staff and business very seriously. Due to COVID-19 you will be not be charged if you cancel due to flu like symptoms however you will not be able to book in within 14 days unless you show proof of a negative test and no longer showing any symptoms.
If you have returned from any hot spots or are presenting with any flu like symptoms please do not book with is for 14 days.
Please read below our booking policy before booking
Bookings: ALL BOOKINGS $70+ or 40min+
We do require credit card details on booking, if they are not provided within 48hrs of your booking request, your pencilled in appointment will be deleted. You can provide the details in the message box at the end of your online booking, send us an email, phone them through. Nothing will be charged unless you fail to show on the day or cancel within 24hrs. We will not be able to accept your booking unless we are provided with these details. Unfortunately, YES we do need to secure appointments as we have had fake bookings and no shows.
Gift Certificate Bookings
We do require Gift Certificate Number on booking. Please provide the certificate number in the message box at the end of the online booking. Your booking will not be accepted without these details. If you fail to show to your appointment, the gift certificate is forfeited.
Dual & Group Bookings
Dual & Group bookings can not be made through our online booking option. Any tempt of this will be declined. To book a dual or group booking please call 0262 95072 or send us a message click here .
What if you need to cancel or re-shedule?
As treatments times are especially reserved for you, we respectfully ask for 24 hours notice if you need to re-shedule or cancel an appointment. Cancellation fees apply if you fail to show or cancel within 24 hours of the appointment.
(Fees: No Show 100% value of appointment & cancel on the day/within 24hrs 50% value of the appointment.)
When do you arrive for you spa reservation?
We request you arrive at least 5 minutes prior to your appointment if you are a new client. This will allow yourself time to change & for first time clients this allows you to complete any essential consultation forms.
What if you are late for my appointment?
Arriving late will unfortunately limit the time of your treatment & your payment will remain unchanged. Ensure you arrive on time to experience the total benefits of your treatment.