ONLINE BOOKING REQUEST
Please read below our booking policy before booking
Gift Certificate Bookings
We do require Gift Certificate Number on booking. Please provide the certificate number in the message box at the end of the online booking. Your booking will not be accepted without these details. If you fail to show to your appointment, the gift certificate is forfeited.
Bookings $85+ or 45min+
We do require credit card details on booking. You can provide the details in the message box at the end of your online booking, send us an email, phone them through. Nothing will be charged unless you fail to show on the day or cancel within 24hrs. We will not be able to accept your booking unless we are provided with these details.
Unfortunately, YES we do need to secure appointments as we have had fake bookings in the past and no shows.
Dual & Group Bookings
Dual & Group bookings can not be made through our online booking option. Any tempt of this will be declined. To book a dual or group booking please call 0262 95072 or send us a message click here .
What if you need to cancel or re-shedule?
As treatments times are especially reserved for you, we respectfully ask for 24 hours notice if you need to re-shedule or cancel an appointment. Cancellation fees apply if you fail to show or cancel within 24 hours of the appointment.
(Fees: No Show 100% value of appointment & cancel on the day/within 24hrs 50% value of the appointment.)
When do you arrive for you spa reservation?
We request you arrive at least 5-10 minutes prior to your appointment to allow yourself time to change & for first time clients this allows you to complete any essential consultation forms.
What if you are late for my appointment?
Arriving late will unfortunately limit the time of your treatment & your payment will remain unchanged. Ensure you arrive on time to experience the total benefits of your treatment.
Your booking is pencilled in and not secured until we receive all necessary information asked for in our policy. We will send you a 'ACCEPTED BOOKING' SMS when your booking has been accepted or if it conflicts with any of our bookings (eg.double booking of rooms) we will contact you as soon as possible.
CLICK ABOVE TO CONTINUE TO ONLINE BOOKING